Terms and Conditions

SHYR.APP TERMS AND CONDITIONS
Last Updated: March 2026

1. ACCEPTANCE OF TERMS
These Terms and Conditions (“Terms”) govern your access to and use of the SHYR Updates messaging automation platform (“Service”), operated by shyr.app (“we”, “our”, “us”). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a business or organization (“Client”), you represent that you have authority to bind that entity to these Terms.

2. DESCRIPTION OF SERVICE
shyr.app provides tools that allow our Clients to send transactional and promotional SMS messages to their subscribers (“End Users”) using A2P 10DLC–compliant messaging channels. The Service includes message delivery, automation workflows, analytics, and related features.

We act as a service provider/processor for Client‑provided data.

3. CLIENT RESPONSIBILITIES
Clients agree to allow us:

– To obtain valid, documented opt‑in consent from End Users before sending any SMS messages, especially promotional content.
– Provide accurate business identification in all messages.
– Honor STOP/UNSUBSCRIBE requests immediately.
– Use the Service solely for legal, non‑abusive purposes.
– Maintain the security of their account credentials.
– Ensure all messaging content complies with CTIA, carrier rules, and applicable laws (TCPA, CASL, GDPR, etc., as applicable).

Clients are solely responsible for the content of messages sent through the Service.

4. A2P 10DLC COMPLIANCE
Clients must comply with all A2P 10DLC requirements, including:

– Clear opt‑in disclosures including the text “Msg & data rates may apply & frequency may vary. “
– Transparent messaging purpose.
– STOP, HELP, and opt‑out handling.
– No SHAFT content (sex, hate, alcohol to minors, firearms, tobacco to minors).
– No spam, phishing, or deceptive practices.

We reserve the right to suspend or terminate accounts that violate carrier or regulatory rules.

5. PROHIBITED USES
Clients may not use the Service to:

– Send unsolicited or unlawful messages.
– Harass, threaten, or abuse individuals.
– Transmit harmful code or attempt to disrupt the Service.
– Misrepresent identity or spoof sender information.
– Engage in high‑risk or prohibited industries (e.g., illegal substances, gambling, adult content, etc.).

We may remove or block content that violates these Terms.

6. FEES AND BILLING
Clients agree to pay all applicable fees associated with their selected plan. Fees may include:

– Platform subscription charges
– Per‑message or carrier pass‑through fees
– A2P 10DLC registration and vetting fees

All fees are non‑refundable unless required by law.

We may modify pricing with notice.

Carriers are not liable for any delayed or undelivered messages.

7. DATA PRIVACY
Our collection and use of personal information is governed by the shyr.app Privacy Policy. By using the Service, Clients acknowledge that:

– We process End User data solely on behalf of Clients.
– Clients are responsible for obtaining all necessary consents.
– We may share data with carriers and service providers for message delivery.

8. SERVICE AVAILABILITY & SUPPORT
We strive for high availability but do not guarantee uninterrupted service. Carriers, aggregators, or third‑party systems may impact delivery.

We may modify, suspend, or discontinue parts of the Service at any time.

9. INTELLECTUAL PROPERTY
All platform features, software, branding, and documentation are owned by shyr.app. Clients retain ownership of their content and data.

Clients grant us a limited license to process and transmit their content solely for providing the Service.

10. TERMINATION
We may suspend or terminate accounts for:

– Violations of these Terms
– Non‑payment
– Regulatory or carrier enforcement
– Security or abuse concerns

Clients may terminate their account at any time. Upon termination, messaging will cease and data will be handled per our Privacy Policy.

11. DISCLAIMERS
The Service is provided “as is” without warranties of any kind. We do not guarantee:

– Message delivery
– Delivery timing
– Carrier acceptance
– Compliance outcomes for Client‑generated content

Clients use the Service at their own risk.

12. LIMITATION OF LIABILITY
To the maximum extent permitted by law:

– We are not liable for indirect, incidental, or consequential damages.
– Our total liability will not exceed the amount paid by the Client in the preceding 12 months.

Some jurisdictions do not allow certain limitations; those rules may apply.

13. INDEMNIFICATION
Clients agree to indemnify and hold shyr.app harmless from claims arising from:

– Messaging content
– Consent violations
– Regulatory non‑compliance
– Misuse of the Service

14. INTERNATIONAL USE
Clients are responsible for ensuring compliance with local laws in their jurisdiction and the jurisdictions of their End Users.

15. CHANGES TO TERMS
We may update these Terms periodically. Continued use of the Service constitutes acceptance of updated Terms.

16. CONTACT US
For questions about these Terms, contact:
robchur@shyr.app